The SPIKES Protocol and Me: How a Doctor’s Bad News Improved My Communication Skills

Have you ever felt deflated, overwhelmed, or just plain weird after someone commented on your writing? Even when the criticism is constructive and well-intentioned, if it’s not communicated in a way that’s clear and empowering, it may cause more damage than good. As an editor and writing coach–not to mention a writer myself–this is a…
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